Service Solutions

With over 30 years of Organizational Development experience in the service industry, manufacturing sector and non-profit arena, we possess the insight and talent to design solutions focused specifically on your unique needs and challenges.

Emotional Intelligence is the best determinant of performance and leadership within any organization. Referring to a wide range of emotional and social skills that are invaluable to individuals in any context, EI involves abilities, competencies, and skills relating to and understanding oneself and others. Research shows a strong correlation between success at work and a well-developed emotional intelligence. Like other forms of intelligence, such as IQ, EI can be assessed and measured. Unlike IQ, however, EI can be developed and improved.

Participants will complete an EISA (Emotional Intelligence Skills Assessment) which is designed to:
• familiarize participants with the components of emotional intelligence and their relevance in the workplace
• aid participants in the identification of emotionally intelligent actions and behaviours
• help participants improve their own emotional intelligence by understanding and practicing effective behaviours.

What specific skills or knowledge does the program cover?
The EISA provides a strong, fundamental assessment of emotional intelligence (EI) along with five core factors that can be developed to maximize emotional and social functioning. The EISA is designed to provide the participant with feedback on self-described and observer-related frequency of emotionally and socially intelligent behaviours across five dimensions. The report provides information on the emotional and social factors that affect success at work.

These five factors are:
• Perceiving
• Managing
• Decision Making
• Achieving
• Influencing

This workshop is available in a ½ day or full day format.