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Service Solutions: Team
With over 30 years of Organizational Development experience in the service industry, manufacturing sector and non-profit arena, we possess the insight and talent to design solutions focused specifically on your unique needs and challenges.
Conflicting Views (with Thomas-Kilmann)
This workshop is centred around the The Thomas-Kilmann Conflict Mode Instrument (TKI) which is designed to assess an individual’s behaviour in conflict situations where the concerns of two people appear to be incompatible.
In such situations we can describe a person’s behaviour in terms of assertiveness and cooperativeness. The two basic dimensions of behaviour are then used to define five specific methods of dealing with conflicts: Competing, Collaborating, Compromising, Avoiding and Accommodating. All five modes are useful in some situations, as each represents a set of useful social skills.
Each participant will complete an on-line profile that will indicate their preferred style and how to adapt their style according to the type of conflict situation.
This program is designed to help participants to:
• Understand: what is conflict?
• Identify the causes of conflict
• Understand different reactions to conflict
• Learn the Thomas-Kilmann Model
• Review their personalized Conflict Mode Instrument Report & preferred style
• Practice using the conflict modes
• Prevent conflict before it escalates |
